ICM helps its customers to improve their performance by providing innovative services and solutions that ensure that their activities, products, infrastructures and processes meet standards and rules in terms of quality, hygiene / health, safety responsibility , Environment …

Our objectives are to certify, evaluate and contribute to improving the performance of all our customers.

Our mission is not only to validate compliance with standards, but also, during our audits, we work with our clients to reduce risk, reduce costs, increase business efficiency and improve the satisfaction of their own customers.

In order to guarantee the quality of its services, ICM works in compliance with the following principles and values:

Impartiality: ICM operates in these certification activities while preserving the impartiality of all internal and external personnel involved in the certification process. All our decisions are based on evidence of conformity or non-conformity. A study of all the threats to impartiality has also been carried out and all the necessary actions have been put in place so that no decision is distorted by any interest or party.

Competence: All our auditors and experts have been selected according to a rigorous process which allows the establishment of competency criteria for the personnel involved in the audit and other certification activities.

Responsibility: All our decisions are made internally and are never outsourced, after sufficient evaluation of evidence.

Transparency: all our services are carried out in total transparency. Thus we make public and non-confidential information accessible.

Confidentiality: All information gathered during our audit or training processes is handled with the utmost confidentiality.

Complaints Handling: We are committed to dealing with all complaints received through an effective process.

Risk-based approach: ICM has taken into account the risks associated with the issuance of a competent, consistent and impartial certification by conducting a study of the following risks:

  • The objectives of the audit
  • The sampling used in the audit process
  • Real and perceived impartiality
  • Legal, regulatory and liability issues
  • The audited client organization and its operational environment
  • The impact of the audit on the client and its activities
  • Health and safety of audit teams
  • The perception of interested parties
  • Misleading statements from the certified customer